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Costco Laptop Return Policy Complete Guide

You just bought a laptop from Costco and you’re not happy with it. Can you possibly return it?

Ansherina Opeña



We’re going to walk you through the entire process, step-by-step, so that you can confidently make your return and get a refund or a replacement laptop. With the holiday season coming up, now is the perfect time to learn about Costco’s laptop return policy. This guide is your one-stop shop for everything related to the Costco laptop return policy!

Ready to get started? Let’s go!

What Is the Costco Laptop Return Policy?

Let’s start with the basics. What is the Costco laptop return policy?

As a general rule, Costco does not accept returns for opened laptops. However, there are some exceptions to this rule. For example, if you have a problem with your laptop that’s covered by the manufacturer’s warranty, you can return it to Costco.

Or, if you purchase an extended warranty from Costco, you can also return your laptop if there’s a problem. But keep in mind that these are just a few examples.

What to Do if My Laptop Is Defective?

If you’ve just bought a laptop from Costco and it turns out to be defective, you’re probably wondering what your next steps are. We’re here to help.

The first thing you need to do is call Costco’s customer service line and speak to a representative. Explain the problem and ask for a return authorization number. The representative will likely ask you to take some photos or videos of the defective laptop, so have your camera ready.

Once you have the return authorization number, package up your laptop and send it back to Costco. Make sure to include your original receipt and the return authorization number, otherwise Costco might not be able to process your return.

That’s it! Your laptop will be repaired or replaced, and you’ll be able to enjoy all the benefits of the Costco return policy.

What to Do if I Don’t Have My Receipt?

Well, the first thing you need to do is head to the customer service desk and present your receipt.

If you don’t have your receipt, that’s not a problem. The Costco team can look up your purchase by your membership number. But keep in mind that there might be some restrictions depending on the item you bought.

For example, if you bought a TV or other large item, you might not be able to return it without a receipt. But most smaller items, like laptops, can be returned without a receipt as long as they’re in their original packaging.

What Are the Exceptions to the Costco Laptop Return Policy?

When it comes to the Costco laptop return policy, there are a few exceptions that you need to be aware of.

For starters, if you open the laptop and try it out, then you can’t return it. So make sure you’re happy with the look, feel, and performance of the device before you take it home.

Also, if there’s any damage to the laptop that’s not caused by a manufacturing defect, then you won’t be able to return it. So be careful with your new purchase and take good care of it.

Finally, the Costco laptop return policy only applies to devices that are bought in-store. If you purchase your laptop online, then you’ll need to refer to the store’s return policy.

How to Return a Laptop to Costco

Here’s how to return a laptop to Costco:

1. Get your receipt and warranty information

2. Package your laptop in the original box or in something similar

3. Print and fill out the return form

4. Affix the return label to the package

5. Drop the package off at a UPS drop-off location

How to Contact Costco Customer Service?

Let’s say you’ve just bought a laptop from Costco and it turns out to be defective. What do you do?

First of all, you need to contact Costco customer service. You can do this in a few ways:

1. Call the toll-free number on the back of your membership card.

2. Go to and click on “Contact Us” at the bottom of the page.

3. Chat with a representative online.

4. Write to Costco at:

Costco Wholesale Corporation

P.O. Box 34331

Seattle, WA 98124-1433

Reminder with the Return Policy

When it comes to returning laptops at Costco, there are a few things you should know. Make sure you have your original receipt, that the laptop is in the same condition as when you purchased it, and that you have the original packaging.

If you meet all of those requirements, you should be able to return your laptop without any problems. Just make sure you do it within the deadline outlined in Costco’s return policy.

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Ansherina is an Asian student majoring in political economy. She is an ambitious person who isn't afraid of adversity. She enjoys a wide variety of article writing. She cares deeply about her work and is competent in her field.

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